TERMS & CONDITIONS

PLEASE READ THEM CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW.

GENERAL INFORMATION

All products/services and information displayed on sareemandi.com constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. sareemandi.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of sareemandi.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

Though even www.SareeMandi.com shall try to deliver the products as per the details/specifications given on the order form by the user, it reserves (in it's absolute discretion) a right to deliver a similar/alternate product for reasons beyond it's control and any such action shall not be deemed as bad-delivery.

Every order is delivered as per specifications of the product mentioned online. Even though www.SareeMandi.com shall try to meet the date and time of delivery schedule as given by the user in the order form, any delayed/ early delivery for whatever reason shall not entitle the user for any damages or compensation from www.SareeMandi.com Shall take due caution at the time of delivery to deliver the product to the correct person at the address on the order form, but disclaims any responsibility for claims, damages, and/or compensation.

ELIGIBILITY FOR MEMBERSHIP

Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age, you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption, the sale or purchase of which to/by minors are strictly prohibited.

ORDER PROCESS

  • Our display of products on our website is an invitation and not an offer to sell those products to you.
  • An offer is made when you place the order for your products. However, we will not have made a contract with you until we accept your offer.
  • We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. You may choose to accept a full refund or a 100% redeemable Gift Voucher or an alternate product of your choice. Incase of any price difference it would be refunded or charged post your confirmation.
  • Ensure you enter a correct email address and we would send you an order acknowledgement email and order update email(s).
  • Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card or we have sent acknowledgement emails.

PAYMENT

  • We accept all major credit cards / debit cards using payment Indian gateways and through Paypal.
  • For security purposes your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel and refund any order that does not match this criteria.
  • The price displayed for goods and services remains the same regardless of the country of delivery. For International shipping depending on the country of delivery there may be Customs Duty & Taxes as explained in the International Delivery Clause.
  • A shipping charge will be applied at checkout, unless stated in any promotional offer.

SHIPPING & DELIVERY

  • We ship to any India address as well as provided International Shipping almost all over the world. Please see our Shipping Policy for the country list and prices. All orders for international deliveries are subject to our Terms and Conditions. We do not deliver to PO Boxes.
  • A shipping charge is applicable for every transaction. Sometimes Shipping charges are fully or partially waived based on the promotions.
  • All delivery deadlines will depend on address details supplied and stocks being present at time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as an email address.
  • We will try to deliver all orders received, however if you is not at home a card will be left and the parcel will be delivered to a Neighbour, or returned back to the depot. It is your responsibility to collect it or arrange re-delivery.
  • If a parcel is returned as undelivered we will offer a refund for the items only. If you still require the parcel to be resent a further shipping charge is applicable.
  • In some cases, if you are not reachable unavailable at the given address for more than 7 days, the courier company would destroy the parcel. In such cases, we would not be responsible for the parcel. No refund claims would be entertained in such scenarios.
  • We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
  • We are not liable to pay refund for late delivery if the consignment does not have a complete and accurate address, post code and telephone number for the customer.
  • We are not liable to pay refund for late delivery due to delays during custom clearance process. Or for delays caused by acts or omissions of your details or other regulatory agencies.

CANCELLATION

  • If, for any reason, you wish to do so you have the right to cancel any order you have placed. This should happen within 24 hours of placing an order.
  • You can email us on contactus@sareemandi.com for any cancellation request. Cancellation requests are not accepted through phone or online chat services.
  • Products ordered in Clearance sale cannot be cancelled once an order is placed.
  • Any specially made product or custom designed product or custom stitched product cannot be cancelled once an order is placed.
  • Once an order is cancelled, you could opt to get full refund of the value of the transaction.
  • The products ordered in Clearance Sale cannot be cancelled once an order is placed.

INTERNATIONAL ORDERS

  • Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.
  • Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.
  • All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order.
  • The price remains the same but VAT/Duties is not charged and you are not entitled to any discounts or VAT/Duty refunds. The price displayed for goods and services remain the same regardless of the country of delivery.
  • International Payments may be made by any of the methods indicated on our website in the currency you have chosen to pay. The settlement would happen in the chosen currency. You may be charged a processing fee by your card issuer incase you dont chose to pay in your local currency .Please check the same with your issuing card bank or society.

FABRIC, EMBROIDERY, FIT & FINISH

  • Many of our products are embroidered and therefore fragile in their usage. They may be hand embroidered or machine embroidered or in combination of both hand embroidery & machine embroidery. These garments should be worn with care and are mainly for special occasion wear.
  • There would be variation in embroidery, design, color or material as it is handmade and the combination is decided by the artisan at the time of processing. Two products from the same SKU or design may have variations in colors or embroidery because of hand processing.
  • Check for the fabric for each product in the description. Please note that the product cost varies based on the fabric used.
  • A garment may have variations in patterns due to individual dyeing methods.
  • Please ensure that the first wash is 'Dry Clean' only, Heavy Embroidered products can only be Dry Cleaned.
  • Casual items should be washed separately in cold water and thoroughly rinsed (do not leave to soak). It is better to refer the wash cash instruction in the description of the product purchased.
  • Please note that due to hand dyeing methods used the colors are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the wash care instructions given.
  • All products with embossed or rubber prints should be reverse ironed.
  • Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. Extra beading is supplied. In these cases postage cannot be claimed in refunds.
  • Shoes that have sequins diamante or embroidery are occasion wear only and some designs such as kusa cannot be worn in wet conditions.
  • Outfits may have a smell of paraffin which is due to the process used to dry clean garments after embroidery. This smell will evaporate once the garment has been removed from packing.
  • Each design or style comes with a fit based on the style chosen by the designer. The fit specification is provided in the description. Two different styles or designs may have different fits even if it is purchased for the same measurements.
  • Important: All garments are stitched based on the measurements you provide. In case your measurements are not correct then you may not find the garment fit to match your expectations. It is important you give us the right measurements at the time of placing your order.

ORDER DEALY/CANCELLATION DUE TO DELAY

  • sareemandi.com ethnic fashion products are made by artisans, weavers, craftsmen and manufactures across the subcontinent. Each of the ethnic fashion items are carefully made after a series of processes which requires multiple tasks like weaving, dyeing, pattern making, embroidery, tailoring etc. Given the complexity in production, occasionally a product may not be produced as per the output expected and so we may seek your approval for . This may result in your order getting delayed.
  • In case our garment construction expert team notices that the measurements you have provided is not right or if there is a variation then we may approach you to cross check the measurements again. The time taken for this measurements recheck may delay an order.
  • At any point of time during the garment construction process it cannot be cancelled.

RETURNS

  • Saree Mandi assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; you may return the product unused, and in the same condition as you received it, in its original packaging within 7 days from the date on which these goods are delivered.
  • If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.
  • If you do not want any alternate item then we will refund you in full with no deduction whatsoever. However customer need to bear shipping cost while return or exchange of the product.
  • You need to notify us first before returning any product. You may do this through the “Contact Us” page on our web site before returning any product.

  • For queries regarding product alteration or for sending the item(s) back to us for alterations, please send an email at: contactus@sareemandi.com.
  • Returns made without notice SHALL NOT qualify for a refund.
  • The products ordered in Clearance Sale cannot be cancelled once an order is placed.

REFUNDS

  • Refunds are processed within 7 days of receipt of any returns. A refund can only be issued either back into the credit card or debit card or as a Refund gift voucher.
  • During peak periods such as Sales or Festive periods processing returns may be slightly delayed.
  • The refunds would be processed, only if the product has tags intact and is in the same condition in which it was delivered to you.
  • At no point of time, we would issue refunds, more than the product value.